Personal Data Protection Policy
(Effective Date: November 2024)
“QCare Medical”, a limited liability company duly registered under Qatar laws (referred to as “QCare”, “we” or “us”) is committed to maintaining the highest standards governing the collection, use, processing, and protection of the Personal Data of its customers and website users (referred to as “you”). Regardless of the channel of interaction with us, we are committed to ensuring the protection of your Personal Data in accordance with applicable laws, including Qatar Law no. 13 of 2016.
“Personal Data” shall refer to information that relates to an individual whose identity is identified or can reasonably be identified either from those data or in combination with any other information.
This Personal Data Protection Policy (the “Policy”) describes how QCare may collect, process, use, transfer, and disclose your Personal Data.
When does this Policy apply?
It is your responsibility to read this Policy carefully. Your use of the website confirms your acceptance of this Policy. QCare reserves the right to update this as may be required from time to time and shall take effect as of the Effective Date. You are advised to periodically read and familiarize yourself with the Policy. You are further advised not to use the website if you do not agree to this Policy and its amendments.
How We Collect and Receive Personal Data
Your personal data may be collected and stored by us in the following circumstances:
· when you create an account on the website (if applicable);
· visit the website which uses cookies;
· subscribe to our newsletter or for direct marketing purpose, after obtaining your approval; and/or
· participate in a contest or interact with our user support team.
How We Use Personal Data?
QCare will collect your Personal Data strictly for the purpose of providing information and services via the website. In any event, we will only use your Personal Data in accordance with this Policy, the Group Personal Data Protection Policy of Ali Bin Ali Holding WLL, and applicable laws. Dependent your interaction with us, your Personal Data may be used to:
· Monitor the use of the website and provide user support
· Management of user satisfaction surveys and improvement of your user experience
· Allow you to participate in interactive features of the website
· Manage direct marketing and other promotional activities
· Notify you about changes to the website
· Detect, prevent and resolve technical faults with the website
· Display personal information on your profile on the website
· Delete and dispose of your personal data
Who has Access to your Personal Data?
QCare may share Personal Data collected in accordance with this Policy to its shareholders, affiliated companies and any member of our group of companies strictly for business and administrative purposes. We may be required to provide your Personal Data on receipt of a legitimate request from a government or public authority for national security or other legal requirements.
QCare may engage third parties (“Partners”) to facilitate the provision of services or to assist us in analyzing how the website is being used. Our Partners may have access to your Personal Data only to perform tasks specifically instructed by us and are obligated to ensure the protection of your Personal Data.
QCare may require the transfer of your Personal Data to and from other countries from time to time. By using the website and enabling cookies, you agree that your Personal Data may be transferred and/or processed in other countries with varying data protection laws. Nevertheless, QCare will ensure the use of necessary safeguards to protect the security of your Personal Data if transferred outside of the State of Qatar in compliance with applicable laws.
Safety of Your Personal Data
QCare has established adequate physical, technical and administrative safeguards to protect the security of your Personal Data. When necessary, QCare will protect the security of your Personal Data using encryption technology when collecting or transferring your Personal Data. However, we cannot guarantee the protection of your Personal Data whilst being transmitted by you via the internet to the website.
Your Personal Data will be retained by us as necessary to fulfill the legitimate purposes for which the Personal Data was collected and to the extent permissible by law. When we erase your Personal Data, we will take measures which are commercially and technically reasonable so to prevent the misuse, recovery, or reproduction of your Personal Data.
Newsletters and Direct Marketing
We may occasionally inform you about our special offers and/or new services via your e-mail address or telephone number. By creating an account or filling up certain forms on the website, you agree to receive newsletters or direct marketing from us. You can unsubscribe anytime. On request, QCare will delete your e-mail address from the distribution list and you will not receive future newsletters or direct marketing from us.
Personal Data of Children
The website is not intended for use by persons under 18 years of age. If you are providing Personal Data for a person less than 18 years of age, you are providing us your affirmative and express parental/guardian consent to collect and process the Personal Data of the person under 18 years of age subject to this Policy.
Third Party applications and websites
The website may contain links to other websites or applications operated by third parties and may be subject to additional privacy policies. You are advised to read any applicable terms of use and privacy policies carefully before providing any Personal Data to third party websites or applications as QCare do not accept any liability for third party links.
Cookies and other Technologies
We and our Partners may use cookies or other technologies to personalize and improve your experience using the website. Cookies are small files containing a unique identifier which are stored on your device to enable your device to recognize the use of a particular website or mobile application. We may use cookies to improve your experience with the website, and they further help us to detect fraudulent activity and prevent security breaches. When you consent to the use of cookies on your device, we may record information about your device within the cookie. Dependent on your device and/or browser, you may select to accept cookies on each occasion you visit the website or permanently disable cookies by modifying your device or browser settings. If you disable cookies on your device, some features of the website may be disabled and other features which are designed to improve your experience may not function as intended.
This website may use web analytics services which may record mouse clicks, mouse movements, scrolling activity as well as any text which you may type. We may also collect information on how the website is being accessed and used by you (“Usage Data”), which may include your Internet Protocol address, browser type, browser version, pages viewed, time and date of visit, time spent browsing the website, unique device identifier and other diagnostic data.
Web analytics services do not collect personally identifiable information that you do not voluntarily enter on the website and will not track any activities performed on third party websites or mobile applications. The information which may be collected using web analytics services may be used by us or our Partners to improve the website for your user experience and monitor the performance of the website.
Intellectual Property
QCare is the owner and approved licensee of all intellectual property on this website which includes but is not limited to content, graphics, logos, images, digital data, icons and software. Our rights are protected by international and national copyright laws.
Governing Law & Jurisdiction
This policy shall be governed by and construed in accordance with the laws of the State of Qatar. You agree that any cause of action arising from or relating to the use of our website shall be brought exclusively in to the Qatari courts.
Contact Details
If you have an inquiry or concern about this Policy, please contact us at [email protected]
QCare
A subsidiary of Ali Bin Ali Holding W.L.L.
P.O. Box 75, Doha, State of Qatar.